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Frequently Asked Questions
The Journey Closet Support
Shipping and Returns
Shipping and Returns
Shipment related
How do I receive my first box?
How long will it take for a package to get to me?
How frequently can I switch out items?
How long do I get to keep these items? Are there due dates?
Do you offer expedited shipping?
Shipping delay?
What if I have not received my box?
What do I do if my box is delayed?
Return process
Do I have to send all my items back at once?
How do I Return Notify items?
How do I exchange pieces?
How do I return the items? What happens if I lose a return label?
What happens if I send back only one item?
How do I undo a return notification?
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SUPPORT
Email:
support@thejourneycloset.com
Talk to us: Mon – Fri 9am – 5pm ET
(
1-877-268-6031
)